Data Protection

Hamburg 05.2016

Data Protection Guidelines of Hapag-Lloyd Kreuzfahrten GmbH 

Hapag-Lloyd Cruises welcomes you to this website. The data related to you provided via this website is collected and processed on our behalf by Plan A Internet GmbH before being transmitted to us. We take the protection of your personal data very seriously and would like to explain to you how and why your data is saved or used.

Our data protection policy conforms with the provisions of the German federal data protection act (BDSG) and additional online data protection regulations.

The party responsible in the sense of the German federal data protection act and the service provider in the sense of the German teleservices act (TMG) is Hapag-Lloyd Kreuzfahrten GmbH; for more information, see our legal information. Hapag-Lloyd Cruises has taken technical and organisational security measures to protect your data that has been processed by us or on our behalf from accidental or deliberate manipulation, loss and destruction, as well as from access by unauthorised parties. We continually adapt our security measures based on technological developments. If you have any questions concerning the processing of your personal data, you can contact our data protection officer by e-mail at, providing your name and telephone number. The data protection officer will be happy to help if you should have any requests for information, complaints or suggestions.

Personal data

Personal data means “particulars about personal or factual circumstances of a defined or definable natural person (person concerned)” (section 3, paragraph 1 of BDSG) – in other words, information about a person in a certain context, personal or professional, which is not generally accessible, such as in a telephone directory. Persons are employees, shareholders, customers, suppliers, representatives, insurance policy holders, tenants, etc. 

The extent and type of collection and use of your data varies depending on whether you only visit our website to find information or if you register, create a profile, add comments in the user forum and actively participate in the rewards system.

If you are only visiting the website to find information, the name of your Internet service provider, the website from which you are visiting ours, our websites you visit and the date and duration of your visit will be stored, as is commonplace. If you are only visiting the website to find information, we will collect only this data in an anonymous format in order to enable you to use the websites you are visiting, for statistical purposes, and in order to improve our Internet offer. We only store your IP address for the duration of your visit and we do not analyse it specifically to you as an individual. 

Furthermore, personal data will only be stored if you provide it yourself – for instance, whilst registering for the members-only area or participating in our rewards system. You are therefore free to decide whether to provide this data. Your data will be stored on specially protected servers in Germany. Access is only granted to Hapag-Lloyd Kreuzfahrten GmbH and Plan A Internet GmbH for the purposes of processing order data, as well as to a few of these authorised persons who work on the technical and commercial support of these servers, administration of the portal, a video contribution or participation in competitions, and who are bound to data secrecy pursuant to section 5 of BDSG.

Use and disclosure of personal information to third parties

We use personal data solely for the purposes of participation in a competition and technical administration of the websites, and only to the extent necessary for these purposes. If you have expressed the desire to receive our newsletters or additional information from Hapag-Lloyd Cruises, your personal data shall also be processed for these purposes by Hapag-Lloyd Kreuzfahrten GmbH. Personal data shall only be disclosed to government institutions and authorities in accordance with mandatory national statutory provisions, whilst adhering to the data protection regulations. 

Your data shall be stored on the servers of the technical host of this website: IPHH – Internet Port Hamburg GmbH.

Cancellation right

You are entitled to apply to receive information on the data stored about you, free of charge. If you have transmitted any personal data to us, you can delete, correct or block this at any time. Please note that if you have used the comment function in the user forum, any comments made there shall remain.


Cookies are small files which are temporarily stored on your hard drive. The information stored in cookies helps to determine the user-friendliness and user count of the website  and to increase the comfort of use of the product offer. Hapag-Lloyd Cruises uses cookies in order to track the preferences of visitors to our websites and configure them optimally. You can of course also visit the website without receiving cookies. Our cookies do not contain any personal data, thereby protecting your privacy. You can prevent cookies from being stored on your hard drive by selecting “do not accept cookies” in your browser settings. If you do not accept cookies, however, this might cause our offer not to function fully.

Questions and comments

If you have any questions, comments or suggestions in connection with data protection, please send an e-mail to our data protection officer at the following address:

Or by post to the following address:

Hapag-Lloyd Kreuzfahrten GmbH, Ballindamm 25, 20095 Hamburg